Information Exchange: Publications

"This paper examines the need for better approaches to educating managers for leadership in public policy and service delivery settings where inter-organizational and inter-functional decision-making is common. This description already fairly characterizes managerial work in many parts of the world of civil infrastructure systems. The work of planning, designing, constructing, maintaining, and operating civil infrastructure systems requires a high level of interchange among organizations and between individual organizations and key stakeholders. New roles require new skills, but most civil infrastructure organizations are still getting by with a managerial and organizational knowledge base and skills that differ little from two decades ago. Changing this situation involves more than tacking on a few training courses. It requires reforming the ways of thinking of most managers and infrastructure professionals. "