Information Exchange: Publications

ICIS Focus Group Reports, Boston and California

Author: Howard/Stein Hudson Associates

"This document reports on focus groups conducted as part of the Institute for Civil Infrastructure Systems’ (ICIS) program on Performance Measure Assessment. ICIS carries out its mission through a number of interrelated and integrated program areas one of which is Performance Measure Assessment. Performance Measure Assessment develops measures for infrastructure management that reflect the value of infrastructure to the full range of stakeholder interests, particularly those of users and host communities.


ICIS conducted four focus groups in the fall of 1999: two in Massachusetts and two in California. The focus groups served as a pre-test to get feedback from users on how they assess the performance of four infrastructure systems: transportation (high-way and transit), water supply, waste water, and power supply. The research team hoped that participants would provide insight on their priorities and concerns regarding important aspects of these infrastructure systems and services on the types of information they need and want in order to assess performance and quality. The results are to be used both within ICIS’s performance assessment program and other related program areas. They also are to be shared more widely with the community of interests concerned with infrastructure performance and user and community satisfaction.

The report includes these major sections: a discussion of planning and recruitment efforts; reports on the Massachusetts and California focus groups; and observations, lessons, and potential next steps.

This material is based upon activities supported by the National Science Foundation under Cooperative Agreement No. CMS9728805. Any opinions, findings, and conclusions or recommendations expressed herein are those of the author(s) and do not necessarily reflect the views of the National Science Foundation."

Date Created: July 2000; Date Posted: February 2007





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